Privacy Policy

Last updated: June 2026

This Privacy Policy applies to users of Elite AI Space services and platforms.

1. Who We Are

Elite AI Space is an AI automation and communication infrastructure company operated by Elite AI, based in Portugal.

We build AI-powered voice, chat, and workflow automation systems for businesses, including AI employees, AI receptionists, and communication automation infrastructures.

For privacy-related inquiries contact: hello@eliteai.space

2. What Data We Collect

We may collect personal and business information provided directly by users, including:

name
email address
phone number
company information
booking and contact form submissions
onboarding information
communication preferences

We may also collect operational and technical data generated through service usage, including:

AI call recordings and transcripts
chat conversation logs
appointment and workflow metadata
timestamps and interaction history
analytics and website usage information
device and browser information

3. Why We Process Data

We process personal data for purposes including:

delivering AI communication services
onboarding and supporting clients
operating AI voice and chat systems
improving service performance and reliability
customer support and communication
security, fraud prevention, and legal compliance

Legal bases under GDPR may include:

performance of a contract
legitimate interests
legal obligations
user consent where required

We do not use personal data for automated decision-making producing legal or similarly significant effects without human oversight.

4. AI Call & Chat Data

Elite AI Space may process voice calls, chat conversations, and AI-generated interaction data on behalf of business clients.

These interactions may be recorded and transcribed for:

quality assurance
service optimization
workflow automation
compliance and security
AI performance improvement

Where required by law, users may be informed that conversations are recorded or processed by AI systems.

Data is accessible only to authorized personnel and relevant business clients.

5. Data Retention

We retain data only for as long as necessary to provide services and comply with legal obligations.

Typical retention periods include:

enquiry and contact form data: up to 24 months
client account information: contract duration plus legal retention periods
call recordings and transcripts: typically up to 12 months unless otherwise agreed
analytics data: anonymized or aggregated where possible

6. Third-Party Services & Infrastructure

We may use trusted third-party providers to operate our services, including:

cloud infrastructure providers
AI and telephony providers
payment processors
analytics tools
CRM and automation platforms

Examples may include providers such as Retell AI, Twilio, Telnyx, Stripe, Google Cloud, and related infrastructure partners.

We do not sell personal data.

Where data is processed outside the European Economic Area, we rely on appropriate safeguards including Standard Contractual Clauses where applicable.

7. Your GDPR Rights

If you are located in the European Economic Area, you may have the right to:

access your data
correct inaccurate information
request deletion
restrict processing
object to certain processing
request data portability
lodge a complaint with a supervisory authority

To exercise your rights contact: hello@eliteai.space

We aim to respond within 30 days.

8. Cookies & Analytics

Our website may use essential cookies and analytics technologies to improve user experience and monitor platform performance.

We do not currently use advertising or behavioral tracking cookies.

Users can manage cookie preferences through browser settings.

9. Security

We implement technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, or alteration.

Our infrastructure providers may maintain certifications and compliance standards including:

GDPR compliance
SOC 2 infrastructure
secure cloud environments

In the event of a data breach requiring notification under applicable law, we will follow relevant legal obligations and reporting requirements.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Material updates may be communicated to active clients through email or platform notifications.

Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests contact:

hello@eliteai.space