Privacy Policy
Last updated: June 2026
This Privacy Policy applies to users of Elite AI services and platforms.
1. Who We Are
Elite AI is an AI automation and communication infrastructure company based in Portugal.
We build AI-powered voice, chat, and workflow automation systems for businesses, including AI employees, AI receptionists, and communication automation infrastructures.
For privacy-related inquiries contact: eliteai.space@gmail.com
2. What Data We Collect
We may collect personal and business information provided directly by users, including:
- name
- email address
- phone number
- company information
- booking and contact form submissions
- onboarding information
- communication preferences
We may also collect operational and technical data generated through service usage, including:
- AI call recordings and transcripts
- chat conversation logs
- appointment and workflow metadata
- timestamps and interaction history
- analytics and website usage information
- device and browser information
3. Why We Process Data
We process personal data for purposes including:
- delivering AI communication services
- onboarding and supporting clients
- operating AI voice and chat systems
- improving service performance and reliability
- customer support and communication
- security, fraud prevention, and legal compliance
Legal bases under GDPR may include:
- performance of a contract
- legitimate interests
- legal obligations
- user consent where required
We do not use personal data for automated decision-making producing legal or similarly significant effects without human oversight.
4. AI Call & Chat Data
Elite AI may process voice calls, chat conversations, and AI-generated interaction data on behalf of business clients.
These interactions may be recorded and transcribed for:
- quality assurance
- service optimization
- workflow automation
- compliance and security
- AI performance improvement
Where required by law, users may be informed that conversations are recorded or processed by AI systems.
Data is accessible only to authorized personnel and relevant business clients.
5. Data Retention
We retain data only for as long as necessary to provide services and comply with legal obligations.
Typical retention periods include:
- enquiry and contact form data: up to 24 months
- client account information: contract duration plus legal retention periods
- call recordings and transcripts: typically up to 12 months unless otherwise agreed
- analytics data: anonymized or aggregated where possible
6. Third-Party Services & Infrastructure
We may use trusted third-party providers to operate our services, including:
- cloud infrastructure providers
- AI and telephony providers
- payment processors
- analytics tools
- CRM and automation platforms
Examples may include providers such as Retell AI, Twilio, Telnyx, Stripe, Google Cloud, and related infrastructure partners.
We do not sell personal data.
Where data is processed outside the European Economic Area, we rely on appropriate safeguards including Standard Contractual Clauses where applicable.
7. Your GDPR Rights
If you are located in the European Economic Area, you may have the right to:
- access your data
- correct inaccurate information
- request deletion
- restrict processing
- object to certain processing
- request data portability
- lodge a complaint with a supervisory authority
To exercise your rights contact: eliteai.space@gmail.com
We aim to respond within 30 days.
8. Cookies & Analytics
Our website may use essential cookies and analytics technologies to improve user experience and monitor platform performance.
We do not currently use advertising or behavioral tracking cookies. Users can manage cookie preferences through browser settings.
9. Security
We implement technical and organizational measures designed to protect personal data against unauthorized access, misuse, loss, or alteration.
Our infrastructure providers may maintain certifications and compliance standards including:
- GDPR compliance
- SOC 2 infrastructure
- secure cloud environments
In the event of a data breach requiring notification under applicable law, we will follow relevant legal obligations and reporting requirements.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Material updates may be communicated to active clients through email or platform notifications.
Continued use of our services after updates constitutes acceptance of the revised policy.
11. Contact
For privacy-related questions or requests contact: