Terms of Service
Last updated: June 2026
Please read these Terms of Service carefully before using Elite AI services.
1. Acceptance of Terms
By accessing the Elite AI website or using our services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these terms, you should not use our services.
These Terms constitute a legally binding agreement between you and Elite AI, a company operating in Portugal.
2. Description of Services
Elite AI provides AI-powered communication and automation systems for businesses.
Services may include:
- AI voice agents
- AI receptionists
- AI chat systems
- workflow automations
- appointment booking systems
- CRM and calendar integrations
- SMS and WhatsApp communication
- inbound and outbound AI communication infrastructure
Service scope may vary depending on the selected plan, onboarding requirements, integrations, and custom agreements.
3. Client Responsibilities
Clients are responsible for providing accurate business information, onboarding materials, integration credentials, and operational instructions required for service configuration.
Clients are also responsible for ensuring their use of AI systems complies with applicable laws and regulations, including laws related to:
- call recording
- customer notifications
- consumer communication
- privacy and data protection
Where legally required, clients must inform users that conversations may be recorded or processed by AI systems.
Clients may not use Elite AI services for unlawful, deceptive, abusive, or harmful activities.
4. Pricing, Billing & Payments
Pricing may include:
- one-time setup or implementation fees
- recurring monthly or annual subscription fees
- usage-based charges where applicable
Pricing depends on factors including:
- communication volume
- integrations
- workflow complexity
- AI usage
- support requirements
Invoices and subscription billing terms are agreed during onboarding or through the selected plan.
Failure to complete payment may result in suspension or limitation of services.
Unless otherwise stated, prices do not include applicable VAT or taxes.
5. Service Usage & Fair Use
Elite AI services may include usage limits, communication quotas, or fair use policies depending on the selected plan.
Excessive, abusive, fraudulent, or technically harmful usage may result in:
- temporary suspension
- service limitations
- additional usage charges
- account termination
We reserve the right to protect platform stability, infrastructure integrity, and service availability.
6. Intellectual Property
All platform materials, branding, website content, software configurations, automations, prompts, workflows, and system architectures developed by Elite AI remain the intellectual property of Elite AI unless otherwise agreed in writing.
Clients retain ownership of their business data, customer data, scripts, and uploaded materials. Clients grant Elite AI a limited right to process and use such materials solely for the purpose of delivering services.
7. Data Processing & Privacy
Where Elite AI processes personal data on behalf of clients, clients act as data controllers and Elite AI acts as a data processor where applicable under GDPR.
Our services may rely on third-party providers including cloud infrastructure, telephony, AI, CRM, analytics, and payment providers.
Additional Data Processing Agreements may be provided where required.
For more information, please review our Privacy Policy.
8. Service Availability
We aim to maintain reliable service availability and infrastructure performance.
However, we do not guarantee uninterrupted or error-free operation at all times.
Service interruptions may occur due to:
- maintenance
- third-party outages
- telecom provider issues
- infrastructure failures
- force majeure events
- external platform limitations
Elite AI is not liable for downtime outside our reasonable control.
9. Limitation of Liability
To the maximum extent permitted by law, Elite AI is not liable for indirect, incidental, special, or consequential damages including:
- lost profits
- lost revenue
- business interruption
- data loss
- reputational damage
Total liability related to the services will not exceed the total amount paid by the client during the previous 12 months.
10. Suspension & Termination
We reserve the right to suspend or terminate services in cases including:
- non-payment
- abuse of the platform
- unlawful usage
- violation of these Terms
- security or infrastructure risks
Clients may cancel services according to their subscription or agreement terms.
Upon termination, data may be deleted or retained according to applicable legal obligations and retention policies.
11. Governing Law
These Terms are governed by the laws of Portugal.
Any disputes arising from these Terms or the use of Elite AI services will be subject to the jurisdiction of Portuguese courts unless otherwise required by applicable consumer protection laws.
12. Changes to These Terms
We may update these Terms periodically.
Material changes may be communicated through email or platform notifications.
Continued use of the services after updates constitutes acceptance of the revised Terms.
13. Contact
For legal or service-related inquiries contact: